Simple, transparent, and customer-friendly. We stand behind our products with confidence.
Last Updated: May 22, 2026
We're confident you'll love our PHP scripts. If you're not completely satisfied, we'll refund your purchase—no questions asked.
Our refund policy is designed to be fair to both our customers and our development team. Different products and services have different refund terms based on the nature of the work involved.
We offer different refund terms based on the type of product or service purchased. All terms are designed to be fair and transparent.
All script licenses (Standard, Extended, and Developer)
Upon refund, your license will be marked as inactive in our records and download access will be revoked. You must cease using the script and delete all copies from your servers.
Processing Time: Refunds are processed within 3-5 business days and will be returned to your original payment method.
Professional installation by our team
Once our team has successfully installed and configured the script on your server, the installation service fee cannot be refunded as the work has been completed. The script license itself remains eligible for refund under the script refund policy.
Why This Policy? Installation services involve our team's time and expertise. Once the work is completed and delivered, we cannot "undo" the service provided.
Custom development and customization packs
We consider customization work to have "started" when our developers have begun analyzing requirements, planning the implementation, or writing code. You will be notified before work begins.
If you purchased customization packs with hour-based pricing and have unused hours remaining, you may request a refund for the unused portion. This is calculated on a pro-rata basis.
Why This Policy? Custom development involves significant planning, analysis, and coding work. Once our team has invested time into your project, that work cannot be undone.
Our refund process is simple and straightforward. Follow these steps to request your refund.
Use our contact form. Include your order number and registered email address.
We'll verify your purchase and ensure it meets our refund policy criteria. This usually takes 24-48 hours.
Once approved, we'll process your refund and send you a confirmation email. Your license will be marked as inactive in our records.
Refunds are returned to your original payment method within 3-5 business days. PayPal refunds are typically instant.
Chargebacks: We strongly encourage customers to contact our support team before initiating a PayPal chargeback. Unresolved chargebacks may result in account suspension and loss of access to purchased products. We are always happy to resolve issues directly and fairly.
Our standard refund window is 30 days for script purchases. After 30 days, refunds are granted on a case-by-case basis only in exceptional circumstances (e.g., critical bugs that cannot be fixed, misleading product description).
Each license is treated separately. You can request a refund for individual licenses within the 30-day window, even if you've purchased multiple products.
Yes! Downloading the script does not void your right to a refund within the 30-day window. We understand you need to evaluate the product.
If you've purchased customization work that has been completed, you must stop using that custom code after a refund is processed. The base script refund policy applies separately from customization work.
Absolutely! If you need to upgrade or downgrade your license, contact us. We'll apply your original purchase amount as credit toward the new license. This is often a better option than a refund.
No. We have a "no questions asked" policy. However, we appreciate feedback as it helps us improve our products. If you'd like to share why the product didn't meet your needs, we're always listening.
Contact us immediately. We can arrange an alternative refund method such as bank transfer or credit to purchase another product from our catalog.
Our support team is here to help. Contact us and we'll process your request promptly.
Contact Support Team